PARTS INQUIRY If the mechanical part, to start your car, drive down the road or stop, is not listed or you have questions, E-mail us at ecommerce@hapinc.com or FAX us at 1-253-841-1904. |
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CORES A Core is your old part that we must have in exchange when you buy certain new or rebuilt parts. The cores we receive must be rebuildable to our standards to be eligible for a core deposit refund. Unacceptable core returns include and are not limited to; broken or cracked castings, bleeder screws broken in casting, stripped threads, un-drained cylinders, and units that have already been sleeved. If your core is non-rebuildable or incomplete you will be notified that NO core deposit will be refunded. Unacceptable cores will be scrapped after 30 days unless arrangements are made for return shipping. Hydraulic fluids are considered hazardous by many shipping companies and need to be completely drained from your core return. Leakage of hazardous substances could result in fines, penalties, and other claims levied against the shipper by the carrier. Brake fluid will also erase all text that it makes contact with on your return form resulting in delays or LOSS of your core refund. Environmental hazard fees may apply on cores received un-drained. PROTECT YOUR CORE REFUND, PREPARE AND PACKAGE YOUR RETURN PROPERLY! Cores must be returned to us within 30 days, shipping prepaid. Cores shipped C.O.D. will not be accepted. No credit will be issued for non-rebuildable or incomplete cores. Cores returned after the 30 days require a prior authorization number You may also send us your cores in advance of your purchase if you prefer. Upon receiving your cores, we will determine if they are rebuildable or not. If they are rebuildable cores, we will email you back a redemption code to use during checkout that will negate the core charge for the items received. If the cores are non-rebuildable, the above non-rebuildable policy applies. As with ALL returns, the proper form MUST be filled out correctly with detailed contact information. Return forms MUST be in the same packaging as the items returned. For more information or questions, email ecommerce@hapinc.com or call (253) 845-7020
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PAYMENT Payment must be in US Funds. We accept VISA, MASTER CARD, PAY PAL, Money orders, Cashier's checks, and Personal checks accepted. Please allow up to 4 weeks minimum shipping, for your check to clear. Washington State residents add 8.8% sales tax to the invoice total. SHIPPING We make every effort to ship orders within 48 hours of receipt. Downloads are immediately available upon purchase. We ship via UPS or USPS. If UPS or USPS are not available in your area, or you need special shipping arrangments made, please email us at ecommerce@hapinc.com. We will do all that we can to meet your needs. If you have any questions or special request please email us at ecommerce@hapinc.com. Oversize orders must be shipped motor freight shipping collect. RETURNS You MUST contact us for an Authorization Number (RGA) before returning any merchandise. We allow returns on most stocked items within 30 days of shipment, subject to a 15% restocking charge on ALL returns. We do not allow returns on electrical parts, special orders or custom-machined parts. Shipping costs in either direction are not refundable. Installed, miss-used or altered products are not returnable. DAMAGED MERCHANDISE OR SHORTAGES Inspect your parts immediately upon receipt. Shortages must be reported to HIWAY AUTO PARTS INC. within 48 hours of receipt of order. If you should receive parts that are broken or missing due to damaged packaging, contact the carrier (i.e., UPS or freight line) and they will process your claim. Always have your receipt or invoice number when reporting or referring to any shipment. PRICES AND AVAILABILITY All parts are subject to availability. Prices are subject to change without notice |
WARRANTY Upon receiving your shipment, you are to inspect and verify suitability and condition of all products. If not satisfied immediately contact Hagen's Hiway Auto Parts, Inc within 48 hours for return authorization. Most parts are fully warranted against defects in material and workmanship by the original manufacturer or Hagen's Hiway Auto Parts, Inc for a period of 90 days, (longer in some cases). The warranty does not cover failure of a product as a result of misuse, incorrect installation, or failure of other related parts, nor would the liability of Hagen's Hiway Auto Parts, Inc exceed the cost of the original component. All implied warranties of merchantability and figures for a particular use are hereby disclaimed. Hagen's Hiway Auto Parts, Inc shall not be liable under any circumstances for consequential or incidental damages. Seller's liability for breach of warranty hereunder is limited solely to the replacement, repair or refund as the case may be. |
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